Scalable order fulfilment
Flexible picking, packing and global shipping that scale as your brand grows.
Global fulfilment centres
Cross-border fulfilment made simple with strategically located fulfilment centres.
High accuracy, rapid despatch
Consistent, reliable order fulfilment with industry-leading accuracy and same-day despatch.
Full eCommerce integration
Seamless integrations with leading platforms and marketplaces for automated eCommerce fulfilment services.
Total visibility
Monitor inventory, orders and carrier performance in real-time, for total eCommerce fulfilment visibility, with ControlPort™.
Built for Peak
Scalable processes and staffing keep orders moving smoothly, even during Peak and fast-growth periods.
Global eCommerce fulfilment
We operate a global network of eCommerce fulfilment centres designed to support accurate, reliable delivery wherever your customers are.
40 Million
Orders shipped all time
7.5 Million
Orders shipped last year
400+
Global clients
7
Global fulfilment centres
98%+
Same-day despatch
99.5%+
Pick & pack accuracy
95%+
Stock booked within 24 hours
99.9%+
Platform uptime
Fast, reliable order fulfilment
Our eCommerce fulfilment network supports worldwide shipping through optimised carrier routes and high-performance operational workflows.
Orders submitted before your cut-off time are picked, packed and shipped the same day. With multi-carrier optimisation and region-specific delivery options, you maintain competitive delivery times across every market you serve.
With J&J, I don’t need to babysit or micromanage. I know I can trust them to handle their business.
Jason Welsh, Sr. Manager Ecomm Fulfillment, Dr. Squatch
Easy order management and tracking
Gain full command over every order, with ControlPort™.
-
Real-time visibility
View all your live orders: picking, packing, labelling, awaiting dispatch. You’ll see exactly where each order is in the fulfilment process, with time-stamped milestones and alerts for any issues, so you’re always in control.
-
Total control
Need to pause, cancel or change an order? ControlPort™ lets you issue updates or redirections straight to warehouse operations up until the carrier collects.
-
Full insights
Click into any order – live or historical – to investigate journey details, carrier choices, shipping costs, and SLA compliance. Track fulfilment team performance against real SLAs over time (7 days, 90 days, 12 months), helping you benchmark accuracy and turnaround.
On ControlPort™, everything is tracked and monitored. We know exactly where each order is, and what’s happening.
John Clarke, Founder, John Clarke Sports Nutrition
Powerful inventory
management for eCommerce brands
Keep your inventory sharp, scalable, and under control.
-
Live product tracking and status alerts
Instantly see which products are in stock, running low, overstocked, or no longer active. ControlPort™ flags stock issues in real-time, helping you avoid sell-outs, over-ordering, and storage waste.
-
Profit-led inventory insights
Go beyond basic stock counts. Identify your best and worst performers using sales velocity, margin, and holding cost data, so you can make smarter buying, bundling, and clearance decisions.
-
Full control over product listings
Add, edit, or retire SKUs directly in the portal. New lines are weighed, measured, and photographed on arrival, creating rich, accurate product records that feed into picking accuracy and cost reporting automatically.
The data and transparency inside ControlPort™ is some of the best we’ve seen. We’ve used other 3PLs that simply don’t have that level of visibility.
Chris Sutton, PetLabCo
Actionable Insights
Understand what’s happening on every order, every SKU, and every pound spent.
-
Delivery & margin intelligence
Understand what you’re really spending to ship each parcel. ControlPort™ breaks down postage by carrier, country, weight, and delivery time, so you can identify overspend, optimise carrier routing, and improve your margin.
-
Historical and SLA tracking
Track your performance over any time period; 7-day snapshots to year-long reports. Monitor dispatch rates, intake speed, and order accuracy in real time and get alerts when performance drops below SLA.
ControlPort™ is so easy to use. The capability is great and the reporting functionality is incredibly useful.
David Nettleship, The Wine Flyer
eCommerce fulfilment built for scale
Capacity when you need it, where you need it.
-
High capacity fulfilment built for scale
We dispatch hundreds of thousands of orders each week, scaling throughput during Peak periods. We never run at capacity, so your growth is never throttled.
-
Global reach, local expertise
With fulfilment centres in the UK, US, EU, Canada, and Australia, we make cross-border shipping feel local. ControlPort™ unifies all locations into one system, so you can manage global orders as easily as domestic ones.
J&J’s regional expertise has helped us improve service and reduce shipping costs exponentially in areas in which we were struggling
Jason Welsh, Sr. Manager Ecomm Fulfillment, Dr. Squatch
Get total visibility and control with ControlPort™, our award-winning fulfilment software
- Live order tracking
- Order management
- SLA reporting
- BBE insights
- Custom API
- Returns management
- Inventory insights
- Product analysis
We integrate with just about everything
Our custom API is available for everything else.
FAQs
Everything you need to know about our eCommerce fulfilment services.
Yes. Our fulfilment centres are secure, access-controlled, and equipped with CCTV. They are suitable for ambient goods; however, we are unable to offer cold or frozen storage solutions.
We handle both direct-to-consumer and B2B orders. Bulk orders, custom carton labelling, and palletised shipping are fully supported, enabling omnichannel fulfilment from a single inventory source.
We understand that transitioning providers can be disruptive. Our onboarding team works closely with you to manage inventory transfer, platform integration, and fulfilment continuity, often completing the switch in as little as 2–3 weeks.
Getting started is easy. Contact our team to discuss your requirements, and we’ll guide you through the onboarding process, including system integration and inventory transfer planning.
While we typically work with businesses shipping 300+ orders per month, we are open to supporting growing brands anticipating increased volumes in the near future.
We proactively plan for and respond to peak seasons by scaling our workforce and resources, ensuring consistent service levels even during high-demand periods.
Our fulfilment centres operate extended hours to ensure the timely processing and dispatch of orders, catering to the demands of eCommerce businesses.
Yes, ControlPort™ provides real-time tracking of orders, giving you and your customers visibility into the shipping process.
We cater to a wide range of products, including fashion, electronics, beauty, supplements, and more. Our facilities are equipped to handle various product types with care and efficiency.
Our fulfilment solutions are designed to scale with your business. Whether you’re a startup or an established enterprise, we can accommodate your growing order volumes and expanding product lines.
Yes, we provide seamless integrations with major eCommerce platforms, ensuring smooth data flow between your online store and our fulfilment system.
Absolutely. Our global fulfilment centres enable us to ship orders worldwide efficiently, helping you reach customers in the US, EU, Australia, and Canada.
Empowering our clients
Helping businesses like yours to see more, sell more, and grow more.
88%
International customers receive orders 88% quicker on average.
With J&J, I don’t need to babysit or micromanage. I know I can trust them to handle their business.
Jason Welsh
Sr. Manager Ecomm Fulfillment
+204%
Tom’s Trunks have grown by an average of 204% year-on-year.
J&J have all we could ask for. Our Account Manager provides a highly personal experience and is always there for us.
Freddie Northcott
Operations Manager
390 hours
ControlPort™ has saved us 390 hours of customer service time each year.
For me, ControlPort™ is all about saving time. It allows us to see more and do more so much faster.
James Pryor
Chief Operating Officer
What our clients are saying
400+ eCommerce brands trust us to deliver accuracy, speed, and complete control, day in and day out.
Request pricing
We need this information to tailor a quote for your business.
See
the difference
for yourself
Connect with a fulfilment expert today to learn more about our agile onboarding and flexible plans.
We’ll discuss your current operations, growth ambitions, and the challenges standing in your way, so you can see more, sell more, and grow more.