Leader Spotlight: Claudine Mosseri, Chief Commercial Officer
Published: 2 October 2025
Welcome to the latest edition of J&J’s ‘Leader Spotlight’ series, where we sit down with different leaders of the business, reflect on their career to date, gain insight into where they see the business and industry going over the coming months and get to know them as a person outside their role.
In this article
How did you get started in the industry?
“I started my career in the Royal Navy. It was something I’d wanted to do from a young age. I went to school in Dartmouth, which is where the Royal Naval College is, and I would walk past it every day on my way to school. I was in the Intelligence branch and trained as an Arabic linguist as I joined towards the end of the Gulf War. I spent many years serving on a ship at sea through the Bosnian conflict, which was equally exciting and scary! I also got to visit many countries, made life-long friends, and it gave me a great foundation for the rest of my career.
After I left, I went travelling for a few years as the Navy had given me the bug for seeing new places. However, you can’t do that forever, so I returned to the UK and secured my first “proper” job with Hays DX (now DX Network Services). And I’ve stayed within the supply chain industry ever since. There are many similarities with the Navy.”
What originally attracted you to J&J?
“I hadn’t actually heard of J&J before, but when I received the phone call to ask if I was interested in the opportunity there, I had a look at the website to learn a bit about the business. I really liked the story from when it started out as James and James, and after chatting with a few people and a few members of the team I’d met before, I was quite excited by the opportunity and the growth journey. I really wanted to join at the start of that journey as that’s where I thrive the most, as I’d worked with a few businesses in that situation before. After going into the office and meeting the wider team, it was an absolute no-brainer. Four years later, and I still feel like I made a great choice.”
What does a typical day look like for you at the moment?
“Every day is very different, but there’s not a single day that goes by that I’m not talking to a customer in some way, shape or form. That is without fail. The conversation can be different depending on what’s going on, for example, right now we have the De Minimis and the changes from that. I need to think about the impact on customers, what we need to be doing to make things easier for them, and what we need to think about in terms of predicting what might be coming next. Everyone will say every day is different, but that’s the same in any industry.”
Have you learnt anything new since being at J&J?
“Definitely, for a start, the eCommerce industry was new to me when I joined. I’d been in supply chain logistics before, but never the eCommerce fulfilment side of things. So this part of the industry was completely new to me, and it’s constantly evolving. There’s always something new to learn, making every day different. If I wasn’t learning something new every day, I’d probably be looking to do something else. If every day is the same and you’re not learning anything, it can be a bit dull. Lately, it’s been De Minimis, duties and taxes around American politics.”
What do you enjoy most about working for J&J?
“For me, it’s the energy, the passion and the culture of the team. I always describe it as having our own little tribe, and I love being part of that. There’s always a buzz and energy; everybody wants to get involved where they can. It’s just really great to be part of a team where everyone is thinking the same, and that’s why I describe it as a tribe.”
Where do you see J&J going in the future, and the overall industry?
“I think eCommerce is growing at a meteoric pace; it’s flying and will continue to do so. I think AI is going to play a huge part in that, as it already is. It helps to provide a more telling experience for customers. We’ve already started to incorporate AI into our business, especially the sales teams and CS teams, so that’s where I see the focus being over the next 12 to 18 months.”
What do you consider your biggest career achievement or standout moment to date?
“There are a couple of things for me when I look back over my career. One of those was moving from the military into the civilian world, and that overall transition. You come from a situation where there’s a lot of camaraderie, and again, it’s quite tribal, so I wasn’t sure how I was going to cope with that transition.
The thing I think I’m proudest of is that I’ve gone on to build professional relationships that mirror that tribe and camaraderie way of working. Having a group of people who are happy to get in the trenches with you and go over the top before you is huge. I don’t think that happens on its own, and I don’t think it’s just luck. I like to think I’ve played a part in helping to build that. I think over time you begin to understand how you work and lead a team, and I like to look back and be proud of the part I played.
As you move through your career and work with lots of different people, you watch those teams grow and become empowered to make their own decisions, and that’s a really nice thing to see. I’ve always benefitted from having great mentors, so I’m hoping that there’s an element of me that’s passing that onto the next generation.”
Aside from J&J and the eCommerce industry, what else interests you?
“I do quite a lot of walking and cycling in my spare time, but I’m a fair-weather person, so that’s starting to come to an end for the year. My husband will go out every day regardless, but I tend to stick to weekends and cycle around the village. I also play netball and have done so for the last 30 years.
About a year ago, I took up pottery and have become obsessed with it. It started from a taster session I booked for a friend, and I came away and immediately signed up for the beginner’s course and haven’t looked back. Any spare moment, I’m over at the studio throwing pots, bowls and jugs. My husband is having to put up more shelves so I can display everything, and I’m slowly getting bigger and better. I think it’s really important to have things outside of general home life and work life, something that’s just for you.”
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