5-step order fulfilment process
Our world-first cloud-based fulfilment software is built for eCom and executed through a seamless 5-step process. All supported by sharp tech, expert minds and smooth systems.
Step 1
Goods in
Ship your products to any of our global fulfilment centres. We inspect, measure, and photograph your items, and add tracking details to our inventory management software, ControlPort™.
Step 2
Warehousing
Once checks are complete, place your goods into clean, safe storage, optimising space for each item to ensure cost efficiency. You only pay for what you use.
Step 3
Picking & packing
When an order is placed, our team use J&J’s custom-built tech to pick and pack your products. 98% of orders are dispatched the same day with 99.9% pick and pack precision.
Step 4
Shipping
We swiftly ship orders worldwide through our carrier network. Save costs on shipping thanks to our economies of scale, and our Carrier Team regularly negotiate the best rates on your behalf.
Step 5
Returns management
All returns come back to us for rapid processing. We check, refund if needed, fix any damage, and prepare suitable goods for resale. Customers can track the returns process from start to finish.
Step 6
Additional services
Get in touch to learn more about our additional services, including kitting & assemblies, custom packaging, omnichannel fulfilment and third-party logistics (3PL).
We can also fulfil bespoke requirements, depending on your orders per month.
Where you sell, we’ll deliver
We offer a wide range of eCommerce platform integrations with fast and easy set-up.
Our most popular online shopping carts include:
Shopify fulfilment
Using our most popular channel? Connect your Shopify store in a few minutes.
Find out more
TikTok Shop fulfilment
Automatically fulfil TikTok Shop orders, freeing up time to grow your online presence.
Find out more
WooCommerce fulfilment
Use our WooCommerce integration for faster, simpler, and more reliable fulfilment.
Find out more
Customisable fulfilment
Integrate with any platform – including your own bespoke solution – with our Custom API.
Find out moreWith you every step of the journey
300 – 999 orders per month
Crowdfunding success? New venture taking off? Talk to us about your brand growth plans.
Small Business Fulfilment
1,000 – 4,999 orders per month
Learn more about our third-party logistics service for medium-sized businesses.
Third-Party Logistics
5,000 – 9,999 orders per month
Discover all about our scalable, reliable fulfilment services for large eCommerce businesses.
Large Business Fulfilment
10,000 – 25,000+ orders per month
Get in touch to organise a no-obligation consultation with an enterprise fulfilment expert.
Book a callFAQs
Yes. Our fulfilment centres are secure, access-controlled, and equipped with CCTV. They are suitable for ambient goods; however, we are unable to offer cold or frozen storage solutions.
We handle both direct-to-consumer and B2B orders. Bulk orders, custom carton labelling, and palletised shipping are fully supported, enabling omnichannel fulfilment from a single inventory source.
We understand that transitioning providers can be disruptive. Our onboarding team works closely with you to manage inventory transfer, platform integration, and fulfilment continuity, often completing the switch in as little as 2–3 weeks.
Getting started is easy. Contact our team to discuss your requirements, and we’ll guide you through the onboarding process, including system integration and inventory transfer planning.
While we typically work with businesses shipping 300+ orders per month, we are open to supporting growing brands anticipating increased volumes in the near future.
We proactively plan for and respond to peak seasons by scaling our workforce and resources, ensuring consistent service levels even during high-demand periods.
Our fulfilment centres operate extended hours to ensure the timely processing and dispatch of orders, catering to the demands of eCommerce businesses.
Yes, ControlPort™ provides real-time tracking of orders, giving you and your customers visibility into the shipping process.
We cater to a wide range of products, including fashion, electronics, beauty, supplements, and more. Our facilities are equipped to handle various product types with care and efficiency.
Our fulfilment solutions are designed to scale with your business. Whether you’re a startup or an established enterprise, we can accommodate your growing order volumes and expanding product lines.
Yes, we provide seamless integrations with major eCommerce platforms, ensuring smooth data flow between your online store and our fulfilment system.
Absolutely. Our global fulfilment centres enable us to ship orders worldwide efficiently, helping you reach customers in the US, EU, Australia, and Canada.
Industries we serve
Cosmetics & Beauty
We support haircare and skincare brands with fast shipping and tracking, ensuring each order reaches the right customer quickly.
Electronics
Supercharge your technology business with our fast and reliable fulfilment service, designed for light-weight, fast-moving electronics.
Fashion
Grow your fashion brand’s success with speedy shipping, hassle-free online returns, and effortless inventory management.
Food & Drink
We prioritise safe handling, clean storage, and secure packaging for food and beverages, backed by data-driven insights with ControlPort™.
Health & Supplements
Whether selling protein or vitamin supplements, we offer certified warehousing with strict batch control and reliable shipping.
Pet & Animal Supplies
From cat flaps to dog leads, we help brands boost repeat purchases, improve customer experience, and manage stock efficiently.
Empowering our clients
10.5%
Reduction in operating costs.
All of our individual parts are stored at J&J, so the final assembly of products happens just before they are needed to ship, reducing our costs overall by 10.5%.
Bibi Nelson
Co-founder
+300%
Year-on-year business growth.
Since joining J&J, Alma de Ace has seen a 300% increase in growth, conversion rate increase of 35%, and AOV has increased from £75 to £100.
Sebastian Agace
Founder & Creative Director
2-4 hrs
Time saved per day on shipping orders.
I probably started to save two to four hours per day at peak by not having to fulfil in-house. The time-saving element is so crucial for growth, allowing you to focus on the business more.
Keon Ghaharian
Co-founder
See
the difference
for yourself
Connect with a fulfilment expert to learn more about our agile onboarding and flexible plans.
We’ll discuss your current operations, growth ambitions, and the challenges standing in your way, so you can see more, know more, sell more, and grow more.