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Taking to the high street: long-lost friend or foe?
As the high street reopens, what do eCommerce players (including multichannel retailers) need to have front-of-mind to make the welcome back both seamless and headache-free for shoppers?
Customer
'CX', Customer Experience. It's not just a buzzword. It's the lifeblood of successful businesses.
Expectations are ever-evolving and that experience needs to be memorable - for all the right reasons. Here we share ideas, expertise, tips, and tricks to delight customers in today's competitive world.
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