Customer

'CX', Customer Experience. It's not just a buzzword. It's the lifeblood of successful businesses.

Expectations are ever-evolving and that experience needs to be memorable - for all the right reasons. Here we share ideas, expertise, tips, and tricks to delight customers in today's competitive world.

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The future of eCommerce - it's in your hands

With more options at their fingertips, customers are expecting their eCommerce experience to be way above substandard. Inside Raconteur's independent publication for The Times are some eye-opening consumer stats...

Customer

11 Jun 2021

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Taking to the high street: long-lost friend or foe?

As the high street reopens, what do eCommerce players (including multichannel retailers) need to have front-of-mind to make the welcome back both seamless and headache-free for shoppers?

Customer

12 Apr 2021

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3 ways to keep the CX intact while scaling your business

Customer

09 Mar 2021

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Customer care comes first

In this guest blog for The Scale Up, Daniel Perez Vidal, Director of food supplement store 'for the Ageless', shares what he believes to be the key drivers for the Cannabidiol (CBD) and food supplements market today. He also unearths real customer concerns.

Customer

04 Mar 2021

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How to create a loyal Instagram community

What's the secret to skyrocketing your brand's Instagram community and increasing engagement? Pick up tips from Co-founders of The Gut Stuff, Lisa and Alana.

Customer

03 Mar 2021

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Tapping into the Transformation Economy

The pandemic has led us to closely inspect how we live our lives; how we exercise, what we eat, how we take care of ourselves, and our mental wellbeing. So, how can health retailers offer something beyond brand experiences?

Customer

18 Feb 2021

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Time for transparency

Consumers have become less trusting of brands, particularly since the pandemic hit. They’re asking questions about product origins, handling, storage, and distribution of products along the supply chain. Here are a few brands responding well to this customer need.

Customer

22 Jan 2021

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