Scale Up Your Business in a Post-Covid World

Posted by:
Jodie Fardoe

17 May 2021

Adversity Into Opportunity: Scale Up Your Business in a Post-Covid World

…with very special guests and an expert panel line-up.

Covid. Brexit. Both have presented a myriad of challenges for eCommerce businesses for sure, but the monumental shift in consumer attitudes and behaviours has also opened up new opportunities. Those opportunities will be explored at our first in-person event on Thursday 8 July, 4-7pm at James and James Fulfilment’s new HQ.

Here’s what we’ve got in store for you…

  • 2.30-4pm | Award Presentation The Lord-Lieutenant of the County of Northamptonshire presents James and James Fulfilment with the Queen’s Award for International Trade.
  • Public event starts at 4pm | Welcome – James Hyde, Founder, James and James Fulfilment Plus nibbles, drinks, and a Royal Mail bike time trial!
  • 4.45pm  | Special guests talk all things eCommerce growth, both home and away
  • 6pm | International Growth: Q&A with The Scale Up Panel Put your most burning international scalability questions to our expert panel.
  • 6.30-7pm | Pre-booked HQ tours Pre-booked tours around James and James 200,000 sq ft HQ and Fulfilment Centre are limited to 5 per group and available on a first-come, first-served basis. When ‘RSVP’ing’, please let us know if you’d like to book a 15-minute tour with a member of our team.

Guest Speakers

An image of event speaker Hanna Sillitoe

Hear a Dragons’ Den success story

She wooed the dragons in the den and nailed a business pitch with 4m watching. Now she’s scaling up a multi-channel brand. Hanna Sillitoe is one of our special guests who will be speaking from experience, sharing many of her own learnings, and offering advice on how you can scale your own eCommerce business, right here in the UK.

A profile image of a business commercial director Andy with going global title text

How to expand a business internationally

We’re also delighted to welcome Andy Bank, Commercial Director of pet technology company, Sure Petcare, as a guest speaker. Joining the company as its first employee alongside the founder Dr Nick Hill, he has grown the business from a small start-up to its acquisition by world-leading pharmaceutical company MSD Animal Health in early 2019.

He is responsible for the company’s pet monitoring global sales and operations as well as customer service. At the event, he’ll be sharing his experiences of expanding a business internationally and more recently the issues related to operating in a post-Brexit marketplace.

Expert panel

You’ll also have the chance to put your most burning questions to our panel who bring a wealth of expertise in exporting, legalities, tax, expanding your online presence, and more.

Susan Roe MIEx

Digital Trade Adviser, Department for International Trade (DIT)

Susan Roe is a multi-lingual international digital trade specialist who has extensive experience in consulting and coaching exporting SMEs. Leading on the digital trade activity for DIT East Midlands, Susan provides tailored advice and guidance to new, novice and experienced exporting businesses to help grow their overseas sales.

Susan has designed and facilitated multiple workshops, webinars and roundtables, as well as writing articles and guides to help businesses overcome digital trade barriers and also maximise opportunities when selling online overseas.

Her passion for helping UK businesses stay ahead of the curve with digital trade focuses on global eCommerce, online marketplaces, website internationalisation for international trade, market validation/planning and localised marketing techniques.

Headshot of Susan Roe from the Department of International Trade

Theo Sprague

Head of Relationship Management (eCommerce), WorldFirst

Theo has 10 years of experience in the international payments space, working with a wide range of businesses to navigate the sometimes murky world of overseas currencies. With a specialisation in online marketplaces, Theo has a proven track record of facilitating online sellers’ expansion into new markets using innovative payment and banking technology.

Headshot of Theo Sprague from World First

Arne Mielken

Managing Director, Customs Manager Ltd.

Arne Mielken is a leading global trade professional in the UK and the EU, and Managing Director of the training and customs global trade consultancy Customs Manager Ltd. He is an accredited customs and export control practitioner and certified classification specialist. He has worked with customs and trade authorities in the EU and the UK for over a decade and he continues to be actively involved in the development of EU and UK customs policy and legislation through his membership in the EU’s Trade Contact Group (TCG) and the UK’s Joint Customs Consultancy Committee (JCCC).

He is an accomplished consultant and trainer having managed Customs Duties and Export Controls teams in several firms including Grant Thornton and Deloitte. From 2015-2020 he was the Vice President of The Institute of Export and International Trade and currently is a Board Member of the Export Control Profession.

Headshot of Arne Mielken

James Peck

Tax Partner (CP Futures, Scale Up & High Growth) Cooper Parry

James’s role at Cooper Parry breaks down into being either a problem solver or second-guessing issues his clients are likely to face as they scale their high-growth businesses. He acts as a tax soundboard for either VC or PE-backed businesses in relation to raising finance, scaling overseas operations, R&D tax credits, implementing share option and remuneration policies, shareholder considerations, and buying and selling businesses to generate growth.

Headshot of James Peck from Cooper Parry

Hosted by James Hyde

CEO and Founder, James and James Fulfilment

In 2010, James Hyde, CEO and Founder of James and James Fulfilment, was struggling to find a suitable fulfilment provider for the online honey seller he was working for at the time. They all ran on paper-based systems with limited traditional distribution processes. No one out there offered web-based technology to connect with eCommerce platforms to process orders automatically.

The result was ControlPort, a cloud-based (and award-winning) order fulfilment platform. With the ability to retrieve orders from online stores in real-time (rather than from a delayed CSV upload), manage the pick and pack process without paper (increasing accuracy and efficiency), and providing both online stores and their customers with live information on their inventory and orders, this innovative, one-of-a-kind solution quickly took off.

Fast forward to today, James and James is now one of the fastest-growing organisations in the UK, with operations extending to the US and EU. James will be hosting our panel, asking questions of our speakers and advising on fulfilment best practice in the UK and overseas.

Headshot of James Hyde the CEO of James and James Fulfilment

Join us on the day

Spaces are available on a first-come, first-served basis, so if you’re an eCommerce business and you’d like to get your name on the guest list, send us an email.

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Can’t attend? Our post-event


Premiere will be taking place a week later, on Thursday 15 July at 3pm.

James and James Fulfilment

It all began in 2010, when James Hyde and James Strachan couldn’t find a modern shipping service for the eCommerce business they ran. Faced with messy warehouses based on out-dated systems, they decided to build their own.

We’ve not stood still since, helping hundreds of online brands scale up – and scaling with them.