Powerful tools to grow your business and delight your customers
With James and James, you don’t just get a fulfillment service. You get ControlPort too – our award-winning order fulfillment software. With real-time, cloud-based tools, you can:
- Fulfill orders from multiple brand and channels in one place
- Manage and optimize your inventory levels
- Identify optimum shipping services and audit carrier performance
- Get live order tracking for you and your customers
Manage your orders and inventory from any device, anywhere, any time.
Track and amend orders live. Sync stock levels online and in real life.
Recognised by the Queen’s Award for Enterprise in the field of Innovation.
What can ControlPort do for you?
We built our order fulfillment software in house, from scratch, to bridge the gap between high-tech eCommerce platforms and traditional delivery networks. It combines the features you’d usually find in separate systems into one, helping you run your business more efficiently.
1. Order management
Integrate multiple brands and eCommerce platforms with ControlPort, to manage all orders in one place. We then retrieve orders as they come in, for pick, pack and ship in one of our global fulfillment centers.
2. Inventory management
Our product analysis tools identify best and worst-selling lines, and those that are under, over or optimally stocked. Gain new insights to meet customer demand, without overspending on stock or storage.
3. Warehouse management
Track the progress of every order through our warehouses, from picking to dispatch, in real time. Identify issues with incorrect addresses or out-of-stock products, and make amendments to orders.
4. Shipping management
Identify and select the most efficient and cost-effective services, to reach customers worldwide. Track which orders are in transit or delivered, and audit the performance of different carriers.
5. Order tracking
Improve the post-checkout experience with ViewPort – our online portal that’s customizable with your brand. Each customer gets a link to it, to track their order, from picking to delivery.
6. Returns management
Wave goodbye to paper slips in the parcel. Instead, customers can initiate returns easily online via ViewPort. This generates a shipping label for them, and notifies you of the return and the reason for it.
Off-the-shelf integrations with top eCommerce platforms
ControlPort integrates with a wide range of eCommerce platform in just a few, easy clicks – no developer required. And if you don’t use any of our existing integrations – or simply want a custom set up – you can also use our open API / EDI.
Ship your Amazon orders through us or replace Fulfillment by Amazon (FBA) entirely.
Integrate your Shopify shop, and your orders and stock will be updated in real time.
Use WooCommerce – the popular WordPress plugin – to quickly fulfill with us.
Our Magento integration can easily access orders from this shopping cart for processing.
Growth-focused Kopi Luwak Company finds time to build on US presence
With ongoing fulfillment and shipping pain points becoming too much, The Kopi Luwak Company decided to outsource and in doing so, gained back time to hone in on UK and US growth strategies.
Before we switched to James and James, I spent multiple hours a week, checking over shipped orders, updating tracking details, ensuring orders processed correctly. This directly impacted my ability to focus on the core business and the growth of the business.
– Owen Carter, Director, The Kopi Luwak Company
Frau Green realizes importance of agile and accurate approach to fulfillment
As a business with long-term growth aspirations and a TV channel deal that would see the brand increase its orders to 25,000 every month, Frau Green sought an outsourced fulfillment partner to help with demand peaks and troughs.
Compared to how we had been doing things, James and James's approach felt like a million miles away but in a good way. It was only when I engaged with the team that I realized how much I needed organized order and inventory reporting.
– Sophie Green, Founder, Frau Green
Dope Ropes takes a leap of faith amidst pandemic chaos
The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.
I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.
– Keon Ghaharian, Co-founder, Dope Ropes
Bare Conductive builds a global brand and community
James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.
James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.
– Bibi Nelson, Co-founder, Bare Conductive
Cambridge Mask Co meets 2,500% increase in demand with James and James
The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organizations.
James and James is an essential element in our ability to help the UK and international community respond to COVID-19.
– Christopher Dobbing, Founder and CEO, Cambridge Mask Co
TAILORED ATHLETE makes big gains stateside
The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfillment centers and user-friendly software.
It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.
– Harry Simonis, Founder, TAILORED ATHLETE
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
James and James Fulfillment provides everything required to run a growing eCommerce business successfully.
– William Evans, Managing Director, Protein Empire
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.
– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog
Anderson Entertainment saves 8 hours a week on customer service time
By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.
My visit to James and James’s fulfillment center felt a bit like I was stepping into Thunderbird 2’s hangar. They’ve gone on to become our International Rescue.
– Jamie Anderson, Director, Anderson Entertainment
Hairstory brings its “New Wash” to Europe, increasing order volumes five times
New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.
It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.
– Hailey Harn, Logistics Coordinator, Hairstory
Armadillo Merino shoots for the stars with global fulfillment solution
With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfillment partner that could deliver on time, every time.
We’re building an international brand with a reputation for high-performance garments. We see James and James as an important partner in this global marketing strategy.
” – Andy Caughey, Co-founder, Armadillo Merino
Cards Against Humanity expands fulfillment network with James and James
The crowdfunded card game chose James and James to provide UK and European fulfillment for its own brands and those backed by its Blackbox spin-out.
James and James is a great partner. Their operation is highly organized, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.
– Ben Hantoot, Co-founder and Partner, Cards Against Humanity
Fun and sustainable skiwear brand, OOSC Clothing, conquers seasonal peaks
When its co-founders started spending too much time at the Post Office, OOSC Clothing outsourced its fulfillment, making seasonal spikes in demand for its skiwear less stressful.
We’ve been really impressed with the team at James and James. Their processes are second to none and fulfillment is no longer something we are having to think or worry about.
– Aaron McGaughlin, Co-founder, OOSC Clothing
Regis increases efficiency, accuracy and cost savings
Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
The online software and data visibility is second to none. It's the best on the market.
– Graham Kay, Project Manager, Regis
Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has taken away many of the risks of scaling our business.
– Shareen Akhtar, Founder, Anne Beauty
SureFlap achieves 96% customer satisfaction and 68% profit increase
By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.
– Andy Bank, Commercial Director, SureFlap
The Literary Gift Company gains the “brainspace” to double turnover
The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfillment to us.
There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.
– Dani Hall, Founder, The Literary Gift Company