James and James's order fulfilment software, ControlPort, on laptop and mobile devices

Powerful tools to grow your business and delight your customers

With James and James, you don’t just get a fulfillment service. You get ControlPort too – our award-winning order fulfillment software. With real-time, cloud-based tools, you can:

  • Fulfill orders from multiple brand and channels in one place
  • Manage and optimize your inventory levels
  • Identify optimum shipping services and audit carrier performance
  • Get live order tracking for you and your customers
Cloud-based order fulfilment software can be accessed from any device.

Cloud-based

Manage your orders and inventory from any device, anywhere, any time.

Orders and stock can be monitored in real time with our order fulfilment software

Real-time

Track and amend orders live. Sync stock levels online and in real life.

Our order fulfilment software has won the Queen's Award

Award-winning

Recognised by the Queen’s Award for Enterprise in the field of Innovation.

What can ControlPort do for you?

We built our order fulfillment software in house, from scratch, to bridge the gap between high-tech eCommerce platforms and traditional delivery networks. It combines the features you’d usually find in separate systems into one, helping you run your business more efficiently.

A screenshot showing how multiple brands and channels can be integrated into James and James's order fulfilment software

1. Order management

Integrate multiple brands and eCommerce platforms with ControlPort, to manage all orders in one place. We then retrieve orders as they come in, for pick, pack and ship in one of our global fulfillment centers.

A screenshot of the product analysis tool in James and James's order fulfilment software

2. Inventory management

Our product analysis tools identify best and worst-selling lines, and those that are under, over or optimally stocked. Gain new insights to meet customer demand, without overspending on stock or storage.

A screenshot showing how orders can be tracked in James and James's order fulfilment software

3. Warehouse management

Track the progress of every order through our warehouses, from picking to dispatch, in real time. Identify issues with incorrect addresses or out-of-stock products, and make amendments to orders.

A screenshot of the shipping management tools in James and James's order fulfilment software

4. Shipping management

Identify and select the most efficient and cost-effective services, to reach customers worldwide. Track which orders are in transit or delivered, and audit the performance of different carriers.

A screenshot showing how customers can track the progress of their order using James and James's ViewPort portal

5. Order tracking

Improve the post-checkout experience with ViewPort – our online portal that’s customizable with your brand. Each customer gets a link to it, to track their order, from picking to delivery.

A screenshot showing how customers can initiate returns online using James and James's order fulfilment software

6. Returns management

Wave goodbye to paper slips in the parcel. Instead, customers can initiate returns easily online via ViewPort. This generates a shipping label for them, and notifies you of the return and the reason for it.

Off-the-shelf integrations with top eCommerce platforms

ControlPort integrates with a wide range of eCommerce platform in just a few, easy clicks – no developer required. And if you don’t use any of our existing integrations – or simply want a custom set up – you can also use our open API / EDI.

Amazon eCommerce fulfilment services integration

Amazon fulfillment

Ship your Amazon orders through us or replace Fulfillment by Amazon (FBA) entirely.

Learn more

Shopify eCommerce fulfilment services integration

Shopify fulfillment

Integrate your Shopify shop, and your orders and stock will be updated in real time.

Learn more

WooCommerce eCommerce fulfilment services integration

WooCommerce shipping

Use WooCommerce – the popular WordPress plugin – to quickly fulfill with us.

Learn more

Magento eCommerce fulfilment services integration

Magento shipping

Our Magento integration can easily access orders from this shopping cart for processing.

Learn more

Dragons' Den entrepreneur Hanna Sillitoe values accuracy, value, intel and most importantly - security

After discovering her first outsourced fulfillment company were stealing her products and struggling to keep up with orders, Hanna made the switch and put her trust in James and James.

I spoke to three different fulfillment houses, asked as many questions as possible, and immediately James and James stood out. The staff welfare, security and pick/pack process is the best I’ve seen anywhere.

– Hanna Sillitoe, Founder, Hanna Sillitoe

Tina Davies Professional’s international expansion is a stroke of genius

Tina Davies Professional wanted to deliver their cosmetic products to artists in the UK and Europe which meant appointing a trusted UK-based fulfilment partner. James and James is now relied upon to run the European and UK part of the business.

James and James’s combination of dedicated support, online dashboard, and sophisticated tech-enabled fulfilment process was a clear winner.

– Luke Davies, Founder, Tina Davies Professional

Dope Ropes takes a leap of faith amidst pandemic chaos

The retro jump ropes brand turned to James and James, when demand for its home fitness products surged during the COVID-19 lockdown.

I have an edge over people who drop ship products, which can take ages to arrive, and I can also compete with the likes of Amazon on speed.

– Keon Ghaharian, Co-founder, Dope Ropes

Bare Conductive builds a global brand and community

James and James has helped the Printed Electronics pioneers reach thousands of engineers, designers and developers, and get time back for design, marketing and sales.

James and James has been a crucial partner in growing our community, cutting our costs and putting our business at the forefront of Printed Electronics.

– Bibi Nelson, Co-founder, Bare Conductive

Cambridge Mask Co meets 2,500% increase in demand with James and James

The provider of military-grade face masks has been able to ship five-figure batches of masks rapidly, as COVID-19 created unprecedented demand from consumers and healthcare organizations.

James and James is an essential element in our ability to help the UK and international community respond to COVID-19.

– Christopher Dobbing, Founder and CEO, Cambridge Mask Co

Protein Empire saves money and grows faster

Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.

James and James Fulfillment provides everything required to run a growing eCommerce business successfully.

– William Evans, Managing Director, Protein Empire

“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years

The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.

James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.

– Victoria Shanley, Global Distribution and Social Media Management, Frenchie Bulldog

Bare Biology operates smarter and more effectively in a glowing industry

Founder Melanie Lawson no longer gives any headspace to worrying about fulfilling customer orders. Instead she can devote this precious time to rebranding and developing new environmentally-friendly packaging ideas.

We couldn’t function as a business without James and James. I can genuinely say I’ve never felt concerned about our fulfilment.

– Melanie Lawson, Founder, Bare Biology

Supplement store sees growth thanks to James and James Fulfilment

for the Ageless is a food supplement store, specialising in groundbreaking herbal and multivitamin formulas, aimed at “people who see ‘complete wellbeing’ as the new ‘beautiful'”.

We chose James and James for their ethical and organic standards, and slick software system and processes.

– Daniel, Director, for the Ageless