Industry-leading clarity on your live orders
Ensure an unbeatable customer experience every single time someone shops with you. Track your live orders, update customers, and save tonnes of time every day.
A one-stop order tracking dashboard
Get a real-time, top-level overview of where each of your orders are in the order fulfilment process, from picking to packing, labelling to waiting for collection.
Set up notifications to be informed as soon as an issue arises – like your customer entering an invalid address – so you can proactively solve issues before they become a problem for your business.
Manage existing orders
Retain full control of your orders by communicating with our fulfilment teams through ControlPort™. Temporarily hold orders, cancel orders, amend orders, update addresses, and much more.
You’ll have total control right up until your order is collected from our site by a carrier, allowing you to make changes up to the very last minute, helping to reduce complaints.
Check the status of individual orders
Zoom in to study the journey of any live or historical order, with time-stamped milestones as it moves through the entire fulfilment process, from picking to packing, labelling to dispatch.
You can also view which carrier service we’re estimating to be most cost-effective for the order, view fees associated with the order, and much more.
Track how we’re doing
Sticking to our SLAs is important to us, so you can hold us to account by tracking our performance on getting new stock booked in on time, pick and pack accuracy, despatch time, and more.
Monitor our performance metrics across flexible timeframes, such as the last 7 days, 14 days, 90 days, or even across the previous 12 months.
Their software platform provides end to end visibility for all orders and transactions.
Peter Scannell
Academie Du Vin Library
See how we've helpedCase Studies
Discover how we’ve helped our clients overcome fulfilment challenges, delight their customers and scale their businesses.
See
the difference
for yourself
Connect with a fulfilment expert to learn more about our agile onboarding and flexible plans.
Want to see ControlPort™ in action? Book an online demonstration where we’ll take you through all the key features ControlPort™ has to offer.