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Today, Tuesday 1 June, sees the ‘Future of eCommerce’ 2021 report published in The Times, in partnership with IMRG and eCommerce Expo.

As retailers try to keep pace with consumers’ changing requirements, the report explores how eCommerce can conquer 2021 and beyond. The digitalisation of the shopping experience, accelerated by the Covid-19 lockdowns, has altered how customer loyalty is gained and lost. On page 13, James Hyde, CEO and founder of James and James, features in a Q&A outlining the crucial role that logistics plays in maintaining that customer loyalty whilst growing and scaling up in a complex and challenging eCommerce environment.

The 28-page report also examines the magic of live shopping, the rise of super apps, and how to get returns right.

Download the full special report here.

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We’re delighted to announce that James and James has featured yet again in the Financial Times’s FT1000: Fastest Growing Companies ranking, published this month!

James and James announces its partnership with international payments company, WorldFirst to offer dedicated fulfillment and payment services, and exclusive discounts that will help joint eCommerce clients maximize their global market opportunities.

Continued growth by James and James Fulfillment, a provider of outsourced fulfillment services to online retailers, has resulted in the firm expanding its UK operations and business model into Europe (EU), in order to support clients’ eCommerce trading needs and cross-border expansion requirements in the EU.

James and James has won a Queen’s Award for Enterprise in the field of International Trade, following a 1,700% increase in export revenues over the last five years. It’s the second time the company has received the accolade.

The Parliamentary Review – an annual review of industry best practice, authored by ministers, business leaders and top journalists – has showcased James and James as a “best practice representative”.