As retailers try to keep pace with consumers’ changing requirements, the report explores how eCommerce can conquer 2021 and beyond. The digitalisation of the shopping experience, accelerated by the Covid-19 lockdowns, has altered how customer loyalty is gained and lost. On page 13, James Hyde, CEO and founder of James and James, features in a Q&A outlining the crucial role that logistics plays in maintaining that customer loyalty whilst growing and scaling up in a complex and challenging eCommerce environment.
The 28-page report also examines the magic of live shopping, the rise of super apps, and how to get returns right.
Download the full special report here.