Q&A feature: The Times ‘Future of eCommerce’ 2021

The Times special report front cover

Today, Tuesday 1 June, sees the ‘Future of eCommerce’ 2021 report published in The Times, in partnership with IMRG and eCommerce Expo.

As retailers try to keep pace with consumers’ changing requirements, the report explores how eCommerce can conquer 2021 and beyond. The digitalisation of the shopping experience, accelerated by the Covid-19 lockdowns, has altered how customer loyalty is gained and lost. On page 13, James Hyde, CEO and founder of James and James, features in a Q&A outlining the crucial role that logistics plays in maintaining that customer loyalty whilst growing and scaling up in a complex and challenging eCommerce environment.

The 28-page report also examines the magic of live shopping, the rise of super apps, and how to get returns right.

Download the full special report here.

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