Modern Retail feature: more than delivering the goods

A wide shot of a fulfilment centre in the UK

Front cover of the Modern Retail publication 2021

As featured in Modern Retail’s Guide to Fulfilment…

James Hyde, CEO and Founder of James and James, shares thoughts and expertise on the important role order fulfilment plays in enhancing the customer experience. Topics covered include those all-important first impressions, the challenges of direct-to-consumer (D2C) fulfilment, and accessing sources of useful data.

In addition to featuring in Modern Retail’s Guide to Fulfilment 2021 (pages 10-11), James has previously discussed retail returns and how the pandemic has driven a permanent shift in consumer behaviour.

Download the guide to get best-practice advice and practical information on how to increase the efficiency of your fulfilment and logistics operations. If you’re looking to embed the ideal fulfilment model within your customer experience journey, get in touch.

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