Why choose J&J?
We eliminate returns caused by incorrect or damaged items through our precise picking and packing process. Customers can effortlessly start and monitor their returns online, which we process at speed, ensuring you can refund and restock products fast.
Avoid incorrect and damaged items
23% of eCommerce returns are caused by incorrect items and 20% result from damaged products during shipping*.
At J&J, we eliminate these costly returns through our precise pick and pack process. Using weight, visual, barcode and address checks, we get the right items to the right person 99.9% of the time.
Our expert team also ensures that each order is carefully packaged to minimise damages.
Easy online returns
Once we receive an order from your online store, we email your customer a unique link to ViewPort. This online portal, branded with your logo, allows them to track their order in real time and start a return.
Customers are asked to select a reason for their return from a list. This provides expert, structured data to reduce future returns.
You’re in control
Our returns management process puts you in full control. You can specify standard return postage options and decide what to do with returned items – whether they’re inspected and restocked or forwarded to you.
Every order has a unique serial number and barcode, making it easy to identify returns needing special attention. You and your customers can track them online, reducing the need for ‘where’s my refund?’ support inquiries.
5-step order fulfilment process
Returns management is part of our 5-step order fulfilment process. We also take care of everything else – from receiving and storing stock to picking and packing.
Step 1
Goods in
Ship your products to any of our global fulfilment centres. We inspect, measure, and photograph your items, and upload all the details to our platform, ControlPort™.
Step 2
Warehousing
Once checks are complete, we place your goods into clean, safe storage, optimising space for each item to ensure cost efficiency. You only pay for what you use.
Step 3
Picking & packing
Once a customer has made an order, our team use J&J’s custom-built tech to pick and pack your products, with 99.9% pick and pack precision.
Step 4
Shipping
We swiftly ship your orders worldwide via our carrier network. We negotiate carrier costs on your behalf to ensure cost-savings a range of shipping services.
Step 5
Returns
We handle the hassle of returns so you don’t have to. We check, refund if needed, and prepare suitable goods for resale. Your customers can track returns, too.
The data and transparency inside ControlPort is some of the best we’ve seen. We’ve used other 3PLs that simply don’t have that level of visibility.
Chris Sutton
Logistics Manager
Case Studies
Discover how we’ve helped our clients overcome fulfilment challenges, delight their customers and scale their businesses.
See
the difference
for yourself
Connect with a fulfilment expert to learn more about our agile onboarding and flexible plans.
We’ll discuss your current operations, growth ambitions, and the challenges standing in your way, so you can see more, know more, sell more, and grow more.