Outsourced Fulfilment Costs & ROI Explained: A Complete Guide

The explosive growth of eCommerce has created incredible opportunities for online retailers – but it’s also transformed customer expectations around fulfilment.

Today’s customers want more from their online shopping experience than ever. 75% expect free shipping as standard, combined with rapid delivery times (next day or two-day) and, of course, comprehensive tracking. 

Meeting these expectations comes at a price – fulfilment now represents 25 to 30% of total supply chain expenses for most online retailers.

Modern fulfilment presents an interesting puzzle for eCommerce businesses of every shape and size. 

How do you scale your fulfilment operations to meet modern expectations while keeping costs manageable? And how can you maintain your bottom line while going above and beyond for customers not just in one market, but worldwide?

This guide unravels modern fulfilment costs and solutions. We’ll examine the ROI of different approaches – building your own in-house operations and choosing a 3PL – and help you understand when and how to develop your fulfilment strategy.

Ready to enhance your fulfilment operations? Let’s begin by considering when exactly fulfilment tends to become a challenge. 

The Fulfilment Crossroads

Every growing eCommerce business reaches a critical point where in-house fulfilment becomes unsustainable. This moment often arrives suddenly – perhaps during a seasonal peak, after a marketing campaign succeeds, or simply through steady growth.

The signs that you’ve reached this crossroads typically include:

• Orders taking longer to process and dispatch
• More time spent managing fulfilment than growing the business
• Increasing error rates and customer complaints
• Storage space running short
• Difficulty maintaining service levels during busy periods

At this point, businesses are confronted with two paths: investing in their own fulfilment operation – with all the associated capital expenses and operational complexity – or partnering with a 3PL to access established infrastructure and expertise.

Many J&J customers reached out to us at exactly this turning point, recognising that their time was better spent growing their businesses than managing day-to-day fulfilment operations.

We’ll next examine how the costs and value of running your own warehouse operation and partnering with a 3PL compare – and what this means for your bottom line.

Breaking Down Core In-House Fulfilment Expenses

Why do so many growing eCommerce brands struggle with fulfilment? 

The answer often lies in unexpected costs. While shipping fees are the most obvious expense, it’s often the hidden costs that catch businesses off guard.

Here’s a closer look at what it really costs to manage your own fulfilment operation:

Storage Costs

Let’s start with storage – often the greatest expense when building an in-house fulfilment operation. 

Demand for warehouse space has hit an all-time high, with the UK witnessing a 22% increase in warehouse space requirements since 2021 alone. Businesses are facing storage fees ranging from £10 to £14 per cubic metre per month in prime locations.

This cost surge has made it exceedingly challenging for individual businesses to lease and manage their warehouse space, often pushing brands to explore more flexible, cost-effective alternatives.

Shipping Costs

According to some surveys, shipping and handling costs now account for an overwhelming 88% of total fulfilment expenses. Why? 

• First, the continued rise in fuel costs and operational expenses has pushed carrier rates upward. 
• Second, the growing complexity of delivery requirements – from same-day options to precise delivery windows – has added new layers of cost to even basic shipping operations. 

The trickiest part is customer tolerance for delivery fees has moved in the opposite direction. eCommerce buyers expect more for less. 

Fulfilment People Power

Every order requires multiple interactions – processing incoming stock, picking items from shelves, packing orders safely, managing quality control, and handling returns.

Beyond wages, warehouse labour costs cover ongoing health and safety compliance, management salaries, and extra temporary staff during peak periods. 

With industry turnover rates notably high, many find themselves investing in recruitment and training again and again.

Technology Costs

Modern fulfilment operations rely on sophisticated technology that connects your sales channels, warehouse operations, and carrier networks. 

Fulfilment technology complexity increases with scale. Basic warehouse management systems need to be supplemented with order processing software, tracking systems, and return handling systems. 

As order volumes grow, these systems require regular updates and optimisations to maintain efficiency.

The Impact of Customer Demands on Fulfilment

While shipping costs have risen, customers are less willing than ever to pay for delivery. The likes of Amazon have created incredible expectations around every aspect of fulfilment, from delivery to returns. 

In fact, about 38% of UK consumers want faster delivery times than ever before, while an impressive 88% expect advanced tracking for every single order. Nearly a third of customers (30%) now expect to choose precise delivery time slots. 

Businesses are having to absorb more costs while finding creative ways to maintain their service levels. This balancing act requires careful planning and, often, tough decisions about where to invest and where to economise.

Moving from In-House Fulfilment to 3PL

When hidden costs start mounting, and customer demands keep rising, many growing eCommerce companies wonder if there’s a better way to handle fulfilment. 

This is where third-party logistics (3PL) providers enter the picture, offering a method for handling fulfilment challenges without building expensive infrastructure from scratch.

What 3PLs Bring to the Table

The concept behind 3PLs is straightforward: instead of managing your own warehouse, staff, and systems, you partner with a specialist who already has everything in place. 

Modern 3PLs offer far more than storage and shipping, however. They provide complete fulfilment solutions that address many of the core challenges we’ve discussed.

You only pay for what you use, and there’s no need to worry about long-term commitments.

The operational benefits of 3PL extend far beyond simple storage, however, providing access to:

• Advanced inventory management systems
• Established relationships with multiple carriers
• Trained staff and management teams
• Sophisticated tracking and reporting capabilities
• Flexible storage space that scales with your needs
• Bulk shipping rates that individual businesses rarely access

Building these resources in-house would take years and substantial investment – if they’re achievable at all for individual businesses. With a 3PL, you can tap into them from day one.

Introducing J&J Global Fulfilment

J&J Global Fulfilment has been solving fulfilment challenges since 2010. 

Our fulfilment solutions have expanded into a global operation with fulfilment centres across the UK, Europe, North America, and Australia. 

We’ve supported numerous customers with state-of-the-art fulfilment operations, helping them scale while delivering the exceptional customer experiences consumers today expect. 

How We’re Different

We started an eCommerce business ourselves and faced the same fulfilment headaches you’re dealing with now. Our own experience shapes everything we do, from how we’ve designed our systems to how we work with our clients.

Understanding the true challenges of eCommerce fulfilment led us to develop ControlPort™, our proprietary platform that gives you complete visibility of your stock and orders while automating complex processes that can waste your time and resources. 

The technology doesn’t just track your stock – it helps you make smarter decisions about inventory levels, identifies trends in your sales patterns, and prevents stockouts ahead of time. 

Our results speak for themselves:

• 98% of orders dispatched same-day
• 99.9% picking accuracy
• Global reach across multiple continents
• Real-time inventory updates across all sales channels
• Hundreds of satisfied customers, from small family-run businesses to global enterprises

While 3PLs like J&J directly address the common challenges experienced by eCommerce, many business owners still wonder how outsourcing fulfilment impacts their bottom line. 

The shift to a 3PL can feel like a gargantuan step, especially for businesses accustomed to managing operations in-house. 

Let’s dive into the specific areas where 3PLs provide financial advantages and how these translate into long-term growth potential.

What’s the ROI Of Outsourced Fulfilment?

Moving to outsourced fulfilment changes your entire cost structure. 

Beyond the obvious savings on warehouse space and staffing, it eliminates major capital expenses and converts them into predictable operational costs that scale with your business.

Here’s a breakdown of where these savings come from:

Cutting Out Capital Expenses

Building custom fulfilment operations from the ground up means assessing the costs of warehouse leases, staff hiring, equipment purchases, and technology investments – all before sending a single order. 

With outsourced fulfilment, capital expenses turn into predictable operational costs that scale with your business. This unlocks immediate savings across:

• Warehouse leases and utility bills
• Picking and packing equipment
• Technology systems and licences
• Staff recruitment and training
• Security systems and insurance

For growing businesses, this shift from capital to operational expenses fundamentally changes your financial model. It frees up cash that would otherwise be locked into warehouse leases, equipment, and infrastructure. 

This capital can instead stimulate growth – whether that’s expanding your product range, increasing marketing spend, or taking advantage of bulk stock purchases.

Better Rates Through Scale

When you partner with J&J, you gain access to our purchasing power and the competitive bulk rates that come with it. 

From shipping costs to essential materials, we secure discounts that can be difficult, if not impossible, for individual businesses to obtain on their own. Our extensive network and high shipping volumes mean we can deliver significant cost savings to support your growth.

Consider Dr. Squatch, a fast-scaling men’s skincare brand that needed a partner to support its international ambitions and reduce costs. Through J&J’s network, Dr. Squatch was able to speed up deliveries to international customers by 88% and reduce shipping expenses across Europe, the UK, and Australia. 

As Jason Welsh, Senior Fulfilment Manager at Dr. Squatch, explains, “With J&J, I don’t need to babysit or micromanage. I know I can trust them to handle their business.” 

By taking fulfilment off their plate, we’ve empowered Dr. Squatch to focus on market expansion and customer acquisition, channelling their resources where they matter most while tapping into J&J’s economies of scale. 

Time to Focus on Growth

Here’s something that often gets overlooked – the value of your time. 

When you’re not managing warehouse operations, chasing courier issues, or dealing with staffing problems, you can focus on activities that actually grow your business.

What could you do with those extra hours?

• Develop new products
• Improve your marketing
• Build customer relationships
• Explore new markets
• Enhance your website
• Analyse sales data

Handling Peak Periods

One of in-house fulfilment’s greatest challenges is adapting to fluctuating demand. 

You might either find yourself needing to maintain year-round capacity for peak periods (expensive) or scramble to scale up when things get busy (stressful and often inefficient).

Outsourced fulfilment takes a different tact:

• Flexible capacity that grows with demand
• Seasonal staff already in place
• No need to pay for peak capacity during quiet periods
• Access to additional warehouse space when needed
• Multiple carrier options to handle volume spikes

Take the example of J&J customer Whites Beaconsfield, a leading supplier of non-peroxide teeth whitening products. When their TikTok video unexpectedly went viral – reaching over 15 million views – order numbers hit the roof practically overnight. 

This could overwhelm many businesses’ fulfilment operations, essentially turning immense success into a pain point. However, with access to our international network, Whites quickly shipped bulk products to our Ohio fulfilment centre for immediate US distribution.

“J&J helped us save costs on carriers, speed of delivery, and bump our US expansion targets by six months,” explains James Pryor, their COO. 

This enabled Whites to fully capitalise on their viral success rather than struggle with overwhelming demand.

Keeping Customers Happy

Meeting modern customer expectations is not negotiable for eCommerce success today, with over half of all customers abandoning a brand after just one negative experience. 

Fulfilment partners have already invested in the systems and processes to deliver this level of service, including:

• Real-time order tracking
• Faster dispatch times
• More delivery options
• Better communication
• Smoother returns processes

This focus on seamless, reliable service boosts customer satisfaction and drives positive ROI by improving retention rates, reducing cart abandonment, and encouraging repeat purchases.

Room to Grow

Perhaps the greatest return comes from the ability to scale smoothly. Whether you’re growing steadily or dealing with sudden spikes in demand, outsourced fulfilment gives you the flexibility to handle it without massive investment.

The benefits of scaling with a 3PL include:

• No need to take on additional warehouse space
• Flexible staffing that matches your needs
• Technology that grows with your business
• Multiple warehouse locations as you expand
• International shipping capabilities ready when you need them

Tom’s Trunks is an excellent example of overcoming growth challenges. Their one-person pick-and-pack team had become a bottleneck. Rather than scaling up internally, they chose to partner with us. 

The results? 204% year-on-year growth without the headaches of managing a larger warehouse team. “When growing so much ourselves, we could not have afforded for our 3PL to go bust!” explains founder Tom Holmes. 

Today, they enjoy stable, scalable fulfilment that supports their ambitious growth plans.

ROI of Outsourced Fulfilment Comparison Table

Outsourcing fulfilment can be transformative for eCommerce businesses, offering substantial advantages over in-house operations. 

By converting capital expenses into scalable operational costs and freeing up resources, outsourced fulfilment enables companies to focus on growth and customer satisfaction. 

Here’s a breakdown of the ROI benefits compared to traditional in-house fulfilment:

ROI Factor	In-House Fulfilment Challenges	Benefits of Outsourced Fulfilment
Capital Expense Reduction	High upfront costs for warehouse leases, staff, technology, equipment, and security.	Converts capital expenses to manageable operational costs, freeing up cash flow.
Cost Predictability	Unpredictable costs with fluctuations in demand and expenses.	Predictable monthly fees that scale with business size and demand.
Bulk Rate Savings	Limited negotiating power for shipping and materials, leading to higher rates.	Access to bulk rates on shipping and materials due to 3PL scale and partnerships.
Time Savings	Time-consuming management of operations, staffing, and logistics.	Frees up time to focus on growth areas such as marketing, product development, etc.
Scalability During Peaks	Must maintain capacity year-round or scramble during peak periods.	Flexible capacity and staffing to meet seasonal demand without excess long-term costs.
Customer Satisfaction	Increased risk of errors, delays, and limited service options can harm brand loyalty.	Improved accuracy, tracking, delivery options, and returns processes for customers.
Growth Flexibility	Limited by warehouse space, staffing, and technology investment constraints.	Easily scale operations, with flexible space, international reach, and advanced tech.
Focus on Core Activities	Diverts attention and resources from strategic business growth activities.	Allows teams to prioritise core business functions and customer experience.

Understanding 3PL Pricing

So, what’s the real cost – and ROI – of 3PL fulfilment? How do these costs and benefits compare to other fulfilment options? 

Let’s break down each component and explore its impact on your overall operational costs.

Pick and Pack Operations

3PLs structure their pick and pack fees according to order complexity. Often, base rates cover the first item picked, with additional items in the same order charged at lower rates.

Exact costs, therefore, vary based on order patterns. Simple orders with standard packaging move through the system at base rates, while custom packaging or special handling requirements attract additional charges. 

Storage Costs

3PL storage operates on a flexible model, with charges based on your products’ space – typically calculated by pallet space or cubic metre. This eliminates the fixed overheads of warehouse leases, instead providing storage costs that adapt to your inventory levels.

Seasonal factors influence storage rates, particularly during peak periods when warehouse space is in high demand. Special storage requirements, such as temperature control or modifications for regulated goods handling, can also affect your base rates.

Shipping Through Partner Carriers

Shipping typically represents the largest portion of fulfilment costs. 

3PLs aggregate shipping volume across their client base to secure preferential carrier rates, creating economies of scale beyond the reach of individual businesses.

Multiple factors influence shipping costs:

• Package dimensions and weight
• Delivery speed requirements
• Destination zones
• Seasonal variations
• Special handling needs

The value of preferential shipping rates is particularly strong during peak seasons when carrier surcharges apply. Access to multiple carriers enables route optimisation for cost-effective delivery.

Additional Services

Beyond core fulfilment, supplementary services can enhance your operation:

• Custom packaging solutions
• Kitting and assembly
• Quality control processes
• Marketing insert management
• Returns handling

At J&J, these services include specialised options like batch tracking for cosmetics and supplements or custom packaging for luxury brands. 

While these services add to base costs, they often prove more economical through a 3PL than managing them independently. Established infrastructure removes the need for internal investment in these areas.

Finding the Right 3PL For Your Business

The key to making 3PL pricing work lies in understanding your unique business patterns. 

Comparing base rates across providers won’t give you the full picture – you need to look closer at how your business model, products, and other business-specific factors shape your fulfilment costs.

Understanding Your Fulfilment Patterns

Think about your shipping profile. Do you send thousands of small packages or fewer bulky items? Are your deliveries mainly domestic, or do you ship worldwide? 

At J&J, we’ve seen how each business’s fulfilment patterns bring different challenges and opportunities for cost optimisation.

Storage needs vary dramatically between businesses, too. Some need consistent space year-round, while others face massive seasonal swings. Special requirements like temperature control or storage for dangerous goods add another layer to consider. 

As such, we don’t believe in one-size-fits-all pricing or cookie-cutter solutions that fail to flex to your business, or lock you into long-term commitments that don’t adequately serve your needs. 

Instead, we take the time to understand your business inside and out – your products, customers, seasonal patterns, and growth plans – and offer tailored pricing for your exact requirements. 

Planning for Growth

Consider where your business is heading. Are you planning to expand into new markets? Launch new product lines? 

At J&J, we ensure our pricing scales smoothly with your growth without sudden cost spikes that could hurt your margins.

The time invested in understanding these patterns pays off. When your fulfilment pricing aligns properly with your business model, it does more than just control costs – it becomes a platform for profitable growth. 

The right structure gives you the flexibility to seize opportunities while keeping expenses predictable.

Ready to Transform Your Fulfilment?

The eCommerce boom has raised the stakes – customers expect more, and the complexities of fulfilment are growing.

For brands ready to adapt, this is the moment to set new standards and secure growth. With J&J as your 3PL partner, you can optimise your processes, exceed customer expectations, and scale effortlessly for lasting success.

We bring together industry expertise, advanced technology, and a global network to streamline operations, cut costs, and keep your business ahead of the competition.

Our results speak for themselves:

• 98% same-day dispatch rate
• 99.9% picking accuracy
• Global reach across multiple continents
• Complete visibility through ControlPort™
• Dedicated account management
• Proven success with dozens of customers worldwide

Whether you’re experiencing rapid growth, managing seasonal peaks, or expanding internationally, we’ll craft custom fulfilment solutions that align with your goals and accelerate your success.

Curious to learn more or get started? Contact us to speak with one of our fulfilment experts today. 

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