James and James enables D2C eCommerce for DC Thomson Media, Aceville, and Puzzler
DC Thomson – the media company behind brands like Aceville, Beano, Puzzler and Stylist – has awarded James and James Fulfilment a contract to provide a fully outsourced eCommerce fulfilment service and access to its award-winning, cloud-based order management system, ControlPort. This strategic move provides DC Thomson access to modern outsourced fulfilment, increased visibility of its supply chain and supports the firm’s desire to modernise fulfilment, while driving direct-to-consumer sales.
Working with James and James sets DC Thomson up operationally for further eCommerce growth and enables it to offer customers a better service. DC Thomson’s customer service team now has greater visibility of customer purchases and can provide them with real-time updates about their orders. Well-known publications that James and James will deliver and fulfil include Beano and Dandy Summer Specials, The Dennis Collection, This England Annual 2022 and calendar, Oor Wullie My Book Of Riddles & Trivia Book; and issues of Premium Crosswords, Codewords, Wordsearch and Sudoku.
James and James has worked with DC Thomson since December 2020 with fulfilment carried out by James and James’s Northampton based fulfilment centre.
“DC Thomson is such a well-known British brand with icons like Beano and Puzzler under its banner. It’s fantastic to be a part of its eCommerce journey and to help it deliver a great customer experience during fulfilment and delivery to customers,” says James Hyde, CEO of James and James Fulfilment. “We set up James and James to provide eCommerce brands, like DC Thomson, with a modern, digital eCommerce fulfilment experience. Many of the firms we represent come to us to take the pain away from them to deliver their products to customers. This frees up time within their businesses to focus on what they do best: building their brands, building customer relationships and selling their products whilst trusting us with fulfilment.”
About DC Thomson
DC Thomson is a private company and one of the leading media organisations in the UK, with a wide portfolio of news, magazine and radio brands. It is headquartered in Dundee, Scotland, with a London base in the world-famous Fleet Street. The DC Thomson Group includes DC Thomson Media, global genealogy company Findmypast, leading IT business services provider Brightsolid, multimedia studio Beano Studios and magazine businesses Puzzler Media and The Stylist Group.