James and James's order fulfilment software, ControlPort, on laptop and mobile devices

Powerful tools to grow your business and delight your customers

With James and James, you don’t just get a fulfilment service. You get ControlPort too – our award-winning order fulfilment software. With real-time, cloud-based tools, you can:

  • Fulfil orders from multiple brand and channels in one place
  • Manage and optimise your inventory levels
  • Identify optimum shipping services and audit carrier performance
  • Get live order tracking for you and your customers
Contact us for a software demo


Log in from any device, anywhere, any time


Sync stock levels across your store and our warehouses.


Recognised by the Queen’s Award for Enterprise.

What can ControlPort do for you?

We built our order fulfilment software in house, from scratch, to bridge the gap between high-tech eCommerce platforms and traditional delivery networks. It combines the features you’d usually find in separate systems into one, helping you run your business more efficiently.

A screenshot showing how multiple brands and channels can be integrated into James and James's order fulfilment software

Order management

Integrate multiple brands and eCommerce platforms with ControlPort, to manage all orders in one place. We then retrieve orders as they come in, for pick, pack and ship in one of our global fulfilment centres.

A screenshot of the product analysis tool in James and James's order fulfilment software

Inventory management

Our product analysis tools identify best and worst-selling lines, and those that are under, over or well stocked. Gain new insights to meet customer demand, without overspending on stock or storage.

A screenshot showing how orders can be tracked in James and James's order fulfilment software

Warehouse management

Track the progress of every order through our warehouses, from picking to despatch, in real time. Identify issues with incorrect addresses or out-of-stock products, and make amendments to orders.

A screenshot of the shipping management tools in James and James's order fulfilment software

Shipping management

Identify and select the most efficient and cost-effective services, to reach customers worldwide. Track which orders are in transit or delivered, and audit the performance of different carriers.

A screenshot showing how customers can track the progress of their order using James and James's ViewPort portal

Customer experience

Improve the post-checkout experience with ViewPort – our online portal that’s customisable with your brand. Each customer gets a link to it, to track their order, from picking to delivery.

A screenshot showing how customers can initiate returns online using James and James's order fulfilment software

Returns management

Wave goodbye to paper slips in the parcel! Instead, customers can initiate returns easily online via ViewPort. This generates a shipping label for them, and notifies you of the return and the reason for it.

Want to know more?
Request a call back today

Contact us now and one of our experienced Fulfilment Consultants will call you back. They’ll take time to understand your business, show you around our software and provide a tailored proposal.

Josh - our order fulfilment software Project Manager