Powerful tools to grow your business and delight your customers
With James and James, you don’t just get a fulfilment service. You get ControlPort too – our award-winning order fulfilment software. With real-time, cloud-based tools, you can:
- Fulfil orders from multiple brand and channels in one place
- Manage and optimise your inventory levels
- Identify optimum shipping services and audit carrier performance
- Get live order tracking for you and your customers
Cloud-based
Log in from any device, anywhere, any time
Real-time
Sync stock levels across your store and our warehouses.
Award-winning
Recognised by the Queen’s Award for Enterprise.
What can ControlPort do for you?
We built our order fulfilment software in house, from scratch, to bridge the gap between high-tech eCommerce platforms and traditional delivery networks. It combines the features you’d usually find in separate systems into one, helping you run your business more efficiently.
1. Order management
Integrate multiple brands and eCommerce platforms with ControlPort, to manage all orders in one place. We then retrieve orders as they come in, for pick, pack and ship in one of our global fulfilment centres.
2. Inventory management
Our product analysis tools identify best and worst-selling lines, and those that are under, over or well stocked. Gain new insights to meet customer demand, without overspending on stock or storage.
3. Warehouse management
Track the progress of every order through our warehouses, from picking to despatch, in real time. Identify issues with incorrect addresses or out-of-stock products, and make amendments to orders.
4. Shipping management
Identify and select the most efficient and cost-effective services, to reach customers worldwide. Track which orders are in transit or delivered, and audit the performance of different carriers.
5. Order tracking
Improve the post-checkout experience with ViewPort – our online portal that’s customisable with your brand. Each customer gets a link to it, to track their order, from picking to delivery.
6. Returns management
Wave goodbye to paper slips in the parcel. Instead, customers can initiate returns easily online via ViewPort. This generates a shipping label for them, and notifies you of the return and the reason for it.
Off-the-shelf integrations with top eCommerce platforms
ControlPort integrates with a wide range of eCommerce platform in just a few, easy clicks – no developer required. And if you don’t use any of our existing integrations – or simply want a custom set up – you can also use our open API / EDI.
Shopify fulfilment
Integrate your Shopify shop, and your orders and stock will be updated in real time.
Magento shipping
Our Magento integration can easily access orders from this shopping cart for processing.
Anderson Entertainment saves 8 hours a week on customer service time
By outsourcing to us, the production company behind Thunderbirds and Captain Scarlet has improved stock control, pick and pack accuracy, and returns handling, leading to a reduction in queries from customers.
“My visit to James and James’s fulfilment centre felt a bit like I was stepping into Thunderbird 2’s hangar, which is strangely appropriate, as they’ve gone on to become our International Rescue.” – Jamie Anderson, Director
Anne Beauty doubles turnover, cuts time spent processing orders by 75%
By setting up a Shopify store and integrating with James and James, Anne Beauty has saved time processing orders, and re-focused on growth.
“I wouldn’t hesitate to recommend James and James. Their level of service, advice and professionalism has been outstanding – it’s taken away many of the issues and risks of scaling our business.” – Shareen Akhtar, Founder
Armadillo Merino shoots for the stars with global fulfilment solution
With a customer base of soldiers, firefighters and even NASA astronauts, Armadillo Merino needed a global fulfilment partner that could deliver on time, every time.
“We’re building an international brand with a reputation for high-performance garments that solve health and wellbeing issues. We see James and James as an important partner in this global marketing strategy.” – Andy Caughey, Co-founder
Auteur Limited grows sales and range of sustainable products
With a focus on design-led, sustainable products, Auteur Limited has “grown massively” with support from James and James, and our off-the-shelf WooCommerce integration.
“What’s great about WooCommerce and James and James is that we get notifications if there’s a problem, meaning we can really stay on top of the orders. We’d 100% recommend it.” – Kirstie Pendry, Marketing Associate
Cards Against Humanity expands fulfilment network with James and James
The crowdfunded card game chose James and James to provide UK and European fulfilment for its own brands and those backed by its Blackbox spin-out.
“James and James is a great partner. Their operation is highly organised, their technology is sharp and always developing, and best of all, the people are kind, helpful and smart.” – Ben Hantoot, Co-founder and Partner
“Freaky fast” delivery helps Frenchie Bulldog double European sales in two years
The US-based pet supply brand choose James and James to support its European launch, thanks to the advice of our friendly team. Two years on, its sales have doubled and it's built a loyal fanbase this side of the pond.
James and James has given us quite the reputation! It’s so satisfying to know that we have a strong team behind us as we continue to grow.” – Victoria Shanley, Global Distribution and Social Media Management
Hairstory brings its “New Wash” to Europe, increasing order volumes five times
New York's Hairstory launched its haircare products in Europe with help from James and James, increasing order volumes five times in less than two years, while managing everything remotely.
“It can be a bit tricky, due to the time difference, but having access to the software is really helpful. We can see the status of any order we need to check on.” – Hailey Harn, Logistics Coordinator
Luckies of London saves 23 days per year of customer service time
The cool and quirky gift company chose to move its fulfilment to James and James, as its previous provider was struggling to cope with the ever-increasing volume of dispatches.
“We are now confident we are partnered with the right fulfilment provider. We look forward to many more happy customers around the world receiving their orders from James and James.” – Caroline Burman, Retail Manager
MEMI – a growing cosmetics brand – competes with global giants
When building a unique vegan makeup brand, MEMI enlisted James and James to manage stock and deliver quickly, even during influencer-driven sales spikes.
"When people buy online, it’s not just the website experience that’s important, it’s how quickly they get the product. James and James offers a fantastic service and we’ve had great reviews from customers.” – Jack Thompson, Co-founder
Fun and sustainable skiwear brand, OOSC Clothing, conquers seasonal peaks
When its co-founders started spending too much time at the Post Office, OOSC Clothing outsourced its fulfilment, making seasonal spikes in demand for its skiwear less stressful.
“We’ve been really impressed with the team at James and James. Their processes are second to none and fulfilment is no longer something we are having to think or worry about. The solution is seamless.” – Aaron McGaughlin, Co-founder
Protein Empire saves money and grows faster
Protein Empire – an innovative sports nutrition brand – has reduced wastage, improved customer experience and grown 50% month-on-month since working with us.
“James and James Fulfilment provides everything required to run a growing eCommerce business successfully.” – William Evans, Managing Director
Regis increases efficiency, accuracy and cost savings
Our technology enables the haircare giant to run its direct-to-consumer business more efficiently, with sales trend data and live stock levels more visible than before.
"The online software and data visibility is second to none and the best on the market.”
– Graham Kay, Project Manager.
SureFlap achieves 96% customer satisfaction and 68% profit increase
By providing live reporting, order status updates and tracking information, we’ve made a huge difference to the pet doors and accessories retailer.
“James and James’s IT system is intuitive, exceptionally easy to use and the data retrieval is incredibly fast.” – Andy Bank, Commercial Director
TAILORED ATHLETE makes big gains stateside
The muscle-fit apparel brand has grown 2,500% year-on-year, with help from our global fulfilment centres and user-friendly software.
“It's made things more efficient. We now work with a supply chain specialist, who uses the James and James system to watch stock on a weekly basis, and tell us what to order and when.” – Harry Simonis, Founder
The Literary Gift Company gains the “brainspace” to double turnover
The Literary Gift Company has solved storage issues, reclaimed valuable time and doubled its turnover in four years, by outsourcing its fulfilment to us.
“There’s no way we could’ve managed the volume of orders we receive at Christmas now. Outsourcing was definitely the right thing to do.” – Dani Hall, Founder