Powerful tools to grow your business and delight your customers
With James and James, you don’t just get a fulfilment service. You get ControlPort too – our award-winning order fulfilment software. With real-time, cloud-based tools, you can:
- Fulfil orders from multiple brand and channels in one place
- Manage and optimise your inventory levels
- Identify optimum shipping services and audit carrier performance
- Get live order tracking for you and your customers
Log in from any device, anywhere, any time
Sync stock levels across your store and our warehouses.
Recognised by the Queen’s Award for Enterprise.
What can ControlPort do for you?
We built our order fulfilment software in house, from scratch, to bridge the gap between high-tech eCommerce platforms and traditional delivery networks. It combines the features you’d usually find in separate systems into one, helping you run your business more efficiently.
Integrate multiple brands and eCommerce platforms with ControlPort, to manage all orders in one place. We then retrieve orders as they come in, for pick, pack and ship in one of our global fulfilment centres.
Our product analysis tools identify best and worst-selling lines, and those that are under, over or well stocked. Gain new insights to meet customer demand, without overspending on stock or storage.
Track the progress of every order through our warehouses, from picking to despatch, in real time. Identify issues with incorrect addresses or out-of-stock products, and make amendments to orders.
Identify and select the most efficient and cost-effective services, to reach customers worldwide. Track which orders are in transit or delivered, and audit the performance of different carriers.
Improve the post-checkout experience with ViewPort – our online portal that’s customisable with your brand. Each customer gets a link to it, to track their order, from picking to delivery.
Wave goodbye to paper slips in the parcel! Instead, customers can initiate returns easily online via ViewPort. This generates a shipping label for them, and notifies you of the return and the reason for it.