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THE SCALE UP : GROWTH

Insights and advice to help you build a bigger eCommerce brand

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The Scale Up Logo

THE SCALE UP : GROWTH

Insights and advice to help you build a bigger eCommerce brand

Subscribe to receive our latest updates in your inbox.

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All | Customer Experience | Growth |   Operations

Brand Spotlight: Chemo drug advice changed everything for Hanna Sillitoe

Hanna Sillitoe on wooing the Dragons in the den, regaining control and being the face of a successful skincare brand.

Brand Spotlight: How one founder’s mental health struggles inspired a new business idea 

In this Q&A, Bare Biology founder Melanie Lawson speaks candidly about her difficult life experiences which led her to launch a thriving health supplement business. 

Brand Spotlight: Kopi Luwak’s taste of success

Kopi Luwak Co. has a story that's too fascinating not to share. Aiming to be the leading Kopi Luwak provider stateside, the brand's director anticipates Q4 2020 will be their biggest yet.

Brand Spotlight: Frau Green crafts perfect partnership with James and James

Faced with unprecedented demand for arts and crafts materials during the coronavirus lockdown, Sophie Green, Co-owner and Director of Frau Green, needed a more professional and agile approach to fulfilment.

A photograph of the exterior of James and James's new fulfilment centre
On Peak Form: Why 2020 is the year for agile online brands

Lockdown certainly triggered a major re-think of fulfilment operations. For agile, prepared brands, the latter half of 2020 offers unprecedented opportunity.

bare-conductive-bibi-nelson
Brand Spotlight: Bare Conductive’s co-founder on staying in your lane of expertise

Bibi Nelson tells us why it's important to focus on the expertise related to your core business.

Brand Spotlight: Dope Ropes co-founder takes leap of faith mid-pandemic

The co-founder of Dope Ropes had to make rapid adjustments to keep up with demand for jump ropes during lockdown.

Brand Spotlight: Frenchie Bulldog’s feeling at home

The team behind Frenchie Bulldog says the James and James consultancy team is the 'friendliest group of people they spoke with' on looking to outsource their order fulfilment.

Brand Spotlight: OOSC – the fun and sustainable skiwear brand conquering seasonal peaks

When the co-founders of the Original Old School Ski Company found themselves spending too much time at the Post Office, they knew something needed to change.

Selling online to the USA in 2020: a five-step guide to setting up US fulfilment

With the cost of UK to US shipping increasing by “more than 100%” from 1 July 2020, learn how to set up a US fulfilment centre, to avoid additional charges and improve long-term customer experience for your US buyers.

A photo of a James and James fulfilment centre colleague packing a Cards Against Humanity card game box into cardboard packaging ready to ship to a customer
Brand Spotlight: Cards Against Humanity shows how to do international expansion right

Following its massive success in the US, Cards Against Humanity began gaining momentum in Europe and needed support to fulfil orders on this side of the pond.

Brand Spotlight: Freeing up time to build a (Protein) Empire

Founded in 2015, Protein Empire were setting up their new business when they began looking for a competitive and premium fulfilment service.

Brand Spotlight: Houston, we (Armadillo Merino) don’t have a problem

Having trust in your fulfilment partner is a must, when – like Armadillo – you’re dealing with customers such as NASA.

Brand Spotlight: Tailored Athlete makes big gains stateside

Read on to find out why our fulfilment software (almost) made the COO of the premium menswear brand cry.

Brand Spotlight: Anderson Entertainment steps into Thunderbird 2’s hangar

2017 - the year Anderson Entertainment commenced its launch sequence (outsourced fulfilment) with James and James.

Brand Spotlight: Sureflap proves it pays to make a switch

Since switching to James and James eCommerce Fulfilment from another provider to fulfil its eCommerce orders, the award-winning smart pet product specialist has seen impressive results.

Brand Spotlight: Data visibility is key for Regis – the largest hairdressing business in the world

Regis wanted to add an eCommerce sales channel to their retail offering. To do this, having access to intelligent reporting has been fundamental in delivering exceptional customer service.

Managing variety in the pick and pack process

As the digital economy booms, consumers have ever greater choice in what they can buy. This can pose problems for fulfilment centres. In this post, our CEO, James Hyde, shows how academic thinking can solve these problems.

Brand Spotlight: ‘New Wash’, new market, new fulfilment partner – the perfect Hairstory

James and James’s order fulfilment software, ControlPort, bridged the gap between the US and UK for the NYC-founded Hairstory company.

A customer shopping online using their mobile phone and credit card
Boost your eCommerce conversion rate with this 15-point optimisation checklist

If you're getting traffic to your online store, but aren't seeing the sales you'd hoped for, it's time to understand your eCommerce conversion rate and optimise it. This post guides you through a 15-point checklist to boost your sales.

An image of a phone with icons representing social media and online customer reviews and commentary
8 ways to get traffic to your online store

You’ve had a brilliant eCommerce business idea. You’ve set up an online store. Now comes the hard part – starting to get traffic to it. In this post, discover eight ways to do that without spending a fortune.

An image of a phone displaying Shopify as one example of an eCommerce platform
What’s the best eCommerce platform for creating your online store?

Want to start an online store? In this post, we'll show you how to find the best eCommerce platform for you, asking four questions to help you choose between Amazon Marketplace, WooCommerce, Shopify and Magento.

Brand Spotlight: The Literary Gift Company gains “brainspace” to double turnover

Time. Life's most precious commodity. And, the most significant benefit of choosing to work with James and James has been regaining more of it.

A photo of a person holding a lightbulb: a metaphor for coming up with an idea
How to have brilliant eCommerce business ideas in 5 simple steps

In the first of a series of posts on how to start an eCommerce business, we look at the first step you need to take – having, testing and developing new ideas – and walk you through a five-step process to help.

Brand Spotlight: Anne Beauty on re-discovering a work-life balance

Shareen Akhtar, Founder of Anne Beauty realised the importance of putting responsibility into the hands of others - not only to achieve business scalability but to reduce stress and gain back time.

4 things to consider when measuring the success of your products

Different variables of a product can determine just how successful it will be on the online market. It's important to consider every factor. In this post, we show you how to do just that, turning every product into a success.

Finding value beyond the initial ‘How much will outsourced fulfilment cost?’ question

While initial pricing is variable and tailored to the specific needs of you and your business, outsourced fulfilment brings added value and considerable savings to be made.

Engaging influencers to become your brand advocates

Brand advocates are people who like your company, product or service so much, they tell everybody about it. Here are some tried and tested ways to turn 'influencers' – well-known people in your niche – into brand advocates.