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International Fulfilment

Fashion and fitness

TALA case study

Tala wanted a fulfilment partner that could help a new business with a small team to expand globally.

James and James were able to offer advice from the in-house fulfilment consultants and their custom-built technology, ControlPort, that ensures all products have customs declarations.

Tala’s popularity has generated a demand for their products internationally and for a business that was founded during Brexit and just before the pandemic, this has presented some challenges.

Stephen Sunley, Customer Service and Operations Manager at Tala, said: “Things like customs are quite a difficult topic, especially since Brexit. We have to use customs declarations on a lot more orders. One of the things we’re proud of is we can ship worldwide and for a small brand that was a really big selling point to increase our global customer audience. James and James can help with that with the technology and things in place to make sure we’re always getting our customs declarations on our products when needed and they are always filled in accurately to prevent any returns and issues which would be a big task to undertake ourselves.”

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James and James not only have fulfilment centres internationally but also have experienced advisors on hand who can talk you through any hurdles to selling abroad. You can find out more here.

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James and James’ award-winning fulfilment software, ControlPort, is constantly being developed by our in-house team, to provide customers with the latest features from a fulfilment software. One of the latest updates is the integration with Global-e which will help brands sell internationally more easily. You can find out more about ControlPort by booking a software demo.

Global expansion has been on the horizon for many of our clients and James and James is committed to growing with our clients. We have fulfilment centres in Europe and the US to help brands reach new major markets like New York with 2-3 days shipping. You can find out more about our international fulfilment centres here.

Partnering with James and James has allowed Tala to scale up and sell internationally. If you’re considering selling overseas but would like some advice, you can book a call with one of our consultants.

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